Monthly Archives: April 2013
Service with a Smile
Making every customer interaction great. Even if you’re taking burger orders. A recent Wall Street Journal article chronicled how McDonald’s, battling back from recent earnings disappointments, is putting unusual emphasis on a longtime challenge: getting its far-flung workforce to provide … READ MORE >
Category: Strategy
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Finding Priceless Talent in Today’s Economy
Today’s economy and job market calls for a collaboration-based, talent-hungry, global, wired, evolved person who must learn continuously or fall back in the pack, according to a recent Forbes Magazine article. Leaders are encouraged to pick and retain top talent … READ MORE >
Category: Leadership
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