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Service with a Smile
Making every customer interaction great. Even if you’re taking burger orders. A recent Wall Street Journal article chronicled how McDonald’s, battling back from recent earnings disappointments, is putting unusual emphasis on a longtime challenge: getting its far-flung workforce to provide … READ MORE >
Category: Strategy
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Thriving in a Down Economy: Resilience and Overcoming Adversity
Overcoming adversity is part of the human story. My father was born on the steps of a barn in a poor remote village in Greece. There’s awe in listening to him talk about his childhood and his memories of World … READ MORE >
